Returns and Refunds Policy

At CleanJet, we want you to be able to shop with peace of mind. Therefore, we accept return requests for 30 calendar days after you receive your order.

Legal right of withdrawal

During the first 14 calendar days from receipt, consumers in the European Union may withdraw from the purchase without having to justify their decision.

To communicate a return, you must write to gguimoto9@gmail.com and indicate:

  • Full name.
  • Order number.
  • Product you wish to return.
  • Reason for the return, optionally.

After accepting the request, we will provide you with instructions and the address to which you should send the product. Do not send any item without contacting us first.

Returns between day 15 and 30

CleanJet voluntarily extends the return period to 30 calendar days from receipt.

To accept a return communicated after the first 14 days, the product must:

  • Be unused and in good condition.
  • Retain all its accessories and components.
  • Include, whenever possible, its original packaging.
  • Show no damage, dirt, or signs of use other than what is necessary to inspect it.

This voluntary extension does not limit the legal right of withdrawal or the warranty applicable to defective products.

Return costs

Shipping costs arising from a return due to a change of mind will be paid by the customer. CleanJet will not provide a prepaid return label or accept packages sent freight collect.

We recommend using a tracked shipping service. CleanJet will not be responsible for packages lost or damaged during return shipment by the customer.

If the received product is defective, has arrived damaged, or is different from the one requested, CleanJet will cover the necessary costs to resolve the issue.

Product condition

During the first 14 days, the customer may handle the product only to the extent necessary to ascertain its nature, characteristics, and functioning.

The customer will be responsible for any diminished value caused by handling beyond what is necessary.

Returns will not be accepted for products that have been damaged by:

  • Bumps or falls.
  • Contact with liquids.
  • Improper use.
  • Unauthorized modifications or repairs.
  • Failure to follow usage instructions.

This limitation will not apply when the damage or defect is CleanJet's responsibility or already existed at the time of delivery.

Defective or incorrect products

If you receive a product that is defective, damaged during transport, or different from the one requested, you must write to gguimoto9@gmail.com.

You will need to indicate the order number and provide photographs or videos that allow the incident to be identified. After reviewing it, we may offer a repair, replacement, price reduction, or refund, as legally appropriate.

In these cases, CleanJet will cover the necessary return costs.

Refunds

When we receive the return, we will check the condition of the product and notify the customer if the refund has been approved.

The refund will be made using the same payment method used for the purchase.

For withdrawals communicated during the first 14 calendar days, payments received will be refunded, including the costs of ordinary delivery. Additional costs derived from choosing a more expensive delivery method will not be refunded.

We may withhold the refund until we receive the product or until the customer provides valid proof of its return.

For voluntary returns communicated between day 15 and 30, the price paid for the product will be refunded, but not the original shipping costs or the cost of returning it.

Changes and cancellations

If you wish to modify or cancel an order, you must contact us immediately. We cannot guarantee its cancellation once it has been processed or shipped.

If the order has already been shipped, it must be processed as a return following the conditions above.